Cancer scare patient diagnosed over phone

By Mike Lewis in Health

A FISHGUARD patient who had a cancer scare has hit out after waiting two days for a consultation with a GP - which was then done over the phone by a doctor over 100 miles away.

Vanessa Mellor, a long-standing patient at troubled Goodwick Surgery, has described the practice’s current “long-range” system of dealing with health concerns as “unacceptable”.

Ms Mellor told the County Echo of her experience after contacting the surgery seeking a professional opinion on a lump she had discovered.

Having been assured someone would return her call, Ms Mellor, of Penslade, Fishguard, says she was eventually contacted nearly two days later.

“Around 4pm a lady phoned me,” she said. “I didn’t know who she was, but apparently she was a doctor - in Cardiff I learned later.

“And while I was standing there in the middle of my washing-up she began to diagnose a lump, which she could neither see nor feel, which might be cancerous, over the telephone.

“What next? A set of instruments through the post and the phone on loudspeaker while someone in Cardiff tells us how to carry out surgical operations on ourselves?”

See this week’s County Echo for the full story, available in shops and online now

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